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Incorrect bill for new contract

Hi,

I had my broadband activation today and have m100 internet up and running now.

But my issue is with my billing which I have been messaging Virgin Media about since the first day I received my contract, but no replies to the online chat service which is absolute rubbish and also filled in a complaint form again nothing heard back from that. I called the helpline today and was told I had to be transferred to the Retentions team....and after about 45 minutes on hold the line went dead.

I signed up on an offer via Money Supermarket on 1st April which was £10 per month for the duration of my contract as well as a bonus £50 Amazon voucher.

My account is however showing on recent charges for £28 per month which is not the deal I signed up to and my initial order confirmation clearly states this.

Is there anyone here from Virgin Media who can sort this out finally please?

 

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Re: Incorrect bill for new contract

Anyone? Seems I can't post a screenshot of my original confirmation email here

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Re: Incorrect bill for new contract

Judging by the non existent replies from every avenue I have tried to contact someone at Virgin Media so far, it's no surprise nobody will reply here either after a week.

 

Nothing short of disgraceful service from Virgin Media.

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