Package downgraded from Talk Unlimited to Talk weekends, effective from 3rd April.
Previous package amount taken from account on 14th April; OK so I understand that.
However, checked account today (1st May) and our next bill, to be taken on 11th May is STILL showing that Virgin will take the usual amount for our previous Talk Unlimited package.
Obviously trying to contact CS at this time is hopeless, I've tried (and I do not have confidence in them from previous fiascoes ) So I am hoping someone here with the necessary authority can explain, or better still correct the matter for us.
I hope you get this sorted asap martip as my contract was renewed in February and they still can't get it right. They're still taking too much money even though when my bill goes online and I phone them to query I am reassured the correct amount will be taken from my bank acccount