Incorrect amount

[cbut]

Hi, could anyone help me with understanding why virgin media only collected some of my bill from my bank account last month rather that the full amount? 

[Tudor]

Do you have a mobile that’s been transferred to O2? If so the remaining amount will be a Direct Debit from them. If not, wait for a VM staff member to get to your post in 2 or 3 days.

[Reece_MH]

Hi cbut 👋

Thanks for posting, and welcome back to the Forums.

I'm sorry to hear there has been some confusion with your bills this month. I've taken a look on our side, and can see you spoke with our team recently. Were you able to discuss your bill with them? 

If you have had any form of credit applied to your account by one of our team, then this may have been deducted from any upcoming Direct Debit, but you should have been informed is this was going to be the case. Do you know whether you had any credit applied since you received your bill?

Thanks,

[cbut]

Hi Reece, I spoke to them but I’m not really sure they understood what was going on. 

[Reece_MH]

Ah, thanks for letting us know, cbut.

I'm going to send you a private message, so I can look into this further, and hopefully clear things up. Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Thanks,

[Reece_MH]

Hi cbut 👋

Thanks for your quick replies to my private messages. I'm glad we have been able to clear things up in regard to your billing. If you do need anything else, feel free to create a new post, and one of our team will be more than happy to assist.

Thanks,