Good Morning @GingerMike, thanks for your post on our Community Forums, and a very warm welcome to you.
Sorry to hear of the issues you've been experiencing with the self-care account.
We would encourage all posters to create a new thread to ensure that duplicate questions aren't asked, so forgive me if I cover ground you've already done so in your own time.
Can you please confirm if the E-Mail address has been used for a previous account?
Have you attempted to register with an alternative E-Mail address?
Kindest regards,
David_Bn