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Incorrect account email address

ph2
Tuning in

My Virgin Media Account is stuck with an obsolete ntlworld email address as the preferred contact. Staff member please. I cannot open your communications please reset to correct email address. 

1 REPLY 1

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hey, ph2. Thanks for your post on our help forums and sorry to hear of the issues relating to your email address registered currently.
I can see you've been contacted privately by a colleague here to check this out, do you mean you're unable to reply back to them via PM or you're just referring to the issue with receiving our emails above?
Let me know and I'm here to assist further if you need me.
Cheers,

Adri
Forum Team

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