I am gobsmacked and totally confused.
I have DD with VM. Bills come out every month on or around 22nd. Each bill highlights the amount as £28. Last month the bill was £28. The money came out of 23rd (I'm guessing due to 22nd being a Sunday). I can see this via my banking app. Transaction date and posted date are both 23rd.
I stupidly signed up to stream (also a nightmare to set up and lied to in sales pitch). Told the £15 activation fee would be on my next bill.
My bill for this month has come through as £50.50. £28 as usual, £15 for activation and now a random £7.50 for a late payment. I have no idea why this is here and want it removed. I have been building my credit score after a challenging few years and this will negatively impact my credit score. I want this reversed immediately so there is no adverse impact. This is your mistake unless I have been mis-sold.
Of course I have received my bill at 22.38pm so cannot call.
I am furious. It has already been a nightmare.