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Incorrect Email In Virgin Media Online Account - Can't login


I recently told virgin media that I as moving to a new address and they assigned me a new account number.

When I was creating a new account for that service, I mistakenly wrote the new email address with the incorrect domain assigned to it (ex: instead of .

Now Virgin Media is asking me to verify the email address and doesn't let me login without doing that. Since I don't have access to the email I mistakenly wrote I can't do said verification and now I'm stuck.

I tried using the "forgotten email" reset but I cannot change the email and they keep sending verification emails to the wrong email.

I also tried using the online chat but they are not replying and after some time it resets, so I get stuck with the bot and have to do the whole process again.

Does anyone have any advice for this situation?

Thank you for any help.



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Re: Incorrect Email In Virgin Media Online Account - Can't login

Hi sildav,


Thanks for posting and welcome to our community 🙂


Sorry to hear of the mix up with your email address, I've popped you over a private message so I can get a few more details to help.