I had recently renewed my contract date via VM Loyalty Team on Apr 1 and the guy mentioned that my new contract will start in next 5 days. I have recieved new contract on Apr 5 with contract start date as May 5. I was expecting the contract start date to be Apr 5 not May 5. Due to this, my April bill has been increased to £ 44. My previous contract was M100 Broadband + Phoneline and Monthly Bill was £ 26. My new contract is for M50 BroadBand for £20. At the moment, I am not able to talk to customer services due to reduced call centre support. Is there way I can reach customer services and request them to correct the contract start date.
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Thanks for the help. I was able to reach customer services. They have assured me even though my new contract starts on 5th may. Anything charged extra for month of april will be adjusted next month i.e. May Month Bill. So for now, I am waiting for next bill to arrive and see what i have been charged.
I still don't get it Why VM has cancelled the contract notice on different date and starting the new contract on one month after. I have spoken to one of VM Account specialist and he clearly told me that yes, you are right. contract should have been started on the same date. However, I can't back date. I will put the request to start from today and you will recieve the new contract by tomorrow. I called the customer services again next day. I have been told which I mentioned in the first 2 lines.
Clearly, CS team needs to be trained a bit more so that all members have the same understanding of process.
For now, I will wait for new bill to be generated and see what it has.