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Incorrect Contract Price

Hi,

 

I placed an order last night with £10/month for M100 package and got order confirmation confirming my package and price and contract length. Today, however the contract came with £42/month.

I have already gone through credit check and got order confirmation for £10/month, and that this increases to £42/month after first 12 months. Can I please get the correct contract sent through or should I just contact trading standards to report Virgin Media for fraud?

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Re: Incorrect Contract Price

Where did you see this deal  and how did you order it?

Although I am happy to be proved wrong, £10 per month for 100Mb broadband seems unlikely.

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Re: Incorrect Contract Price

Should I post a order confirmation screenshot?

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Re: Incorrect Contract Price

Hi badhodor123, 

 

Thank you for getting in touch via the Community. 

 

I am sorry to hear the contract is not the price you had agreed to. 

 

Can you please confirm how you requested the package please? Was this online or over the phone with the team?

 

Thanks

 

 

Nat
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Re: Incorrect Contract Price

Im still waiting to find out why I'm being charged 82.50 when i was on basic package

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Message 6 of 63
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Re: Incorrect Contract Price

Hi Serenity8, 

 

Thanks for your post. 

 

I am sorry to hear your bill is higher than expected.  

Has a promotional offer or discount period come to an end recently?

 

This information will be available via your online account at www.VirginMedia.com.

 

Thanks 

Nat
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Re: Incorrect Contract Price

if you had proper customer service you might listen to what we say, i remember a call last year to try films, i said i don't watch tv , an oriental lady said u may try it as its no more cost and you can cancel it any time. well i still don't watch tv

and NOW l ANDED WITH THIS REOCCURING BILL FOR MONTH WHICH I DONT WANT TO PAY AS I DONT USE ANYTHING BUT WI FI SO MAYBE YOU CAN LET ME RECEIVE SOME PROPER CUSTOMER SERVICE AND SORT THIS OUT AS IVE BEEN A CUSTOMER FOR DECADES

I NOW ONLY WANT WIFI

EXPLAIN THE £82,50 AND EXTRA MOBILE PHONES U R CHARGING ME FOR

RECOMPENCE ME FOR THESE PHONE NUMBERS I DONT USE ANFD ALL THESE EXTRA CHARGES

ALSO TRY AND FIND A FAIR WAY TO CHARGE CUSTOMERS WITH MINIMAL USAGE & DONT SURPRISE CUSTOMERS WITH MASSIVE BILLS ( ALSO NOTE I NEVER RECIEVED NO EMAIL REGUARDING ALL THIS AFTER THAT LADY SPOKE ABOUT IT ALL, I EVEN SAID TO HER I HAVE TROUBLE TURNING TV ON, SHE SAID ID BE SENT EVERYTHING. I WAS COMPLETELY UNAWARE OF THIS HUGE COST 

 

 

 

 

 

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Re: Incorrect Contract Price

@Serenity8 

It really is better if you follow community guidelines and avoid posting on multiple threads started by others with their own issues. It makes it much easier for those trying to help.

I suggest you progress your issue on the thread you started:

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/reduce-my-package/m-p/4188256

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Re: Incorrect Contract Price

Thank you Eric

it's very frustrating when you can't speak to someone who can help and feel ripped off.

Hopefully, we will all get the help we require and can pay a fair price

 

 

 

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Message 10 of 63
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Re: Incorrect Contract Price

@Natalie_L  Can you please follow up with @Serenity8  on their own thread as documented above. Thanks.

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