I placed an order last night with £10/month for M100 package and got order confirmation confirming my package and price and contract length. Today, however the contract came with £42/month.
I have already gone through credit check and got order confirmation for £10/month, and that this increases to £42/month after first 12 months. Can I please get the correct contract sent through or should I just contact trading standards to report Virgin Media for fraud?
if you had proper customer service you might listen to what we say, i remember a call last year to try films, i said i don't watch tv , an oriental lady said u may try it as its no more cost and you can cancel it any time. well i still don't watch tv
and NOW l ANDED WITH THIS REOCCURING BILL FOR MONTH WHICH I DONT WANT TO PAY AS I DONT USE ANYTHING BUT WI FI SO MAYBE YOU CAN LET ME RECEIVE SOME PROPER CUSTOMER SERVICE AND SORT THIS OUT AS IVE BEEN A CUSTOMER FOR DECADES
I NOW ONLY WANT WIFI
EXPLAIN THE £82,50 AND EXTRA MOBILE PHONES U R CHARGING ME FOR
RECOMPENCE ME FOR THESE PHONE NUMBERS I DONT USE ANFD ALL THESE EXTRA CHARGES
ALSO TRY AND FIND A FAIR WAY TO CHARGE CUSTOMERS WITH MINIMAL USAGE & DONT SURPRISE CUSTOMERS WITH MASSIVE BILLS ( ALSO NOTE I NEVER RECIEVED NO EMAIL REGUARDING ALL THIS AFTER THAT LADY SPOKE ABOUT IT ALL, I EVEN SAID TO HER I HAVE TROUBLE TURNING TV ON, SHE SAID ID BE SENT EVERYTHING. I WAS COMPLETELY UNAWARE OF THIS HUGE COST