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Incorrect Cancellation Email

Hello,

My girlfriend and I are currently in the process of buying our first home and a few months ago I found a deal for broadband and home phone for a very reasonable price for the Mbps we required. I spoke to someone at Virgin about how we could secure the deal without needing to pay until we had moved and they said to place the order like we normally would but put the installation date the furthest date possible which happened to be around 7th April. Since then, Coronavirus has struck and as such our house move has been considerably slower than expected and we still to this date haven't moved in. 

However, I have just received an email from Virgin explaining that 'they are sorry we decided not to join them...'. I didn't cancel my order but I'm assuming that since it's been a while since I placed the order and nothing has changed they may have cancelled this? If so, how can I get in touch with someone at Virgin to get my order back up for us moving?

Thanks very much in advance and stay safe!

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Re: Incorrect Cancellation Email

Hi

Happy to help 

can you PM me please

address and postcode

i can get this sorted


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