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Incorrect Bill

I moved house and when I rang to transfer my services somebody incorrectly terminated my account incurring a huge bill. I rang again and was told it was fixed and the bill would be amended.  I have since received a bill for £345 despite never having missed a payment. I have rang 6 times. Been passed from department to department. I have been hung up on several times. I have spent 5 hours trying to get an answer on the online chat and each time nobody wants to help me. This needs sorted. Your customer service is an absolute disgrace and it seems your staff just hang up or conveniently disconnect you when they can’t provide an answer. Please respond ASAP 

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Re: Incorrect Bill

Hi Irishrox

 

Thanks for posting.

 

I'm sorry to hear of the billing dispute and I'll send a PM now so I can assist further with this.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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