I am really furious with Virgin Media and would like one of their team to look into my issue asap.
I changed my package last month and was advised that my first bill would be £39.50 then the second would be the new rate £53.00. However I had £53 taken out and now the second bill still states £53. I rang Virgin and was given an email to write to. They sent a bog standard email stating they would contact me within at least 2 working days - well that was a week ago. I have resent another email to them but not convinced I will get anywhere.
As a long serving customer of Virgin (30+ years) I have found this service not customer focussed - yes I am aware that staffing is low due to Coronovirus etc but I just want to get it sorted before my next payment is due at the end of the month.