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In Contract but have to move out of the Flat due to fire damage

Son has had to move out of Flat due to fire damage and is expected to be out of the property for up to  12 months - would be grateful for his options if the rented property does not have Virgin installed.  Many thanks

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Re: In Contract but have to move out of the Flat due to fire damage

if you can't transfer the services you will have to cancel it or keep paying. Not really another option

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Re: In Contract but have to move out of the Flat due to fire damage

Hi Sinky1,

 

I'm so sorry to hear of what's happened. 

 

I can see you've already spoke to the team today relating this and are in process of sorting it. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: In Contract but have to move out of the Flat due to fire damage

Hi John

I sent a reply to yourself on Sunday and could you confirm that you received it.

 

Regrds

Iain

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Re: In Contract but have to move out of the Flat due to fire damage

if you sent a message to staff on here without being asked/messaged first they will not respond to it. PM are only used to pass security and talk about GDPR sensitive things. You can't start a private char with staff

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