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Impossible to get through to discuss new deal

Just joined

I rang yesterday and finally got through security etc only to be told there no deals available until today. I can't downgrade my package, because of the 150% rise virgin wants to charge, or even talk to anyone on line and now been on the phone for 40 mins waiting for an agent.


Tuning in

I am in the same boat, rang yesterday and spoke to an agent who told me to ring today.

I have been trying since 12.00 today and on hold, have tried the "Chat" option and still waiting.

Its impossible to talk to anyone.


Forum Team (Retired)
Forum Team (Retired)

Gu @GI1,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've had some problems getting in touch with our team to discuss your package options! 

You can give our team a call on 150/ 03454541111 or message our WhatsApp team on 07305327112 to discuss further options for your services.

Unfortunately, we're unable to amend packages on this platform, but our team will be more than happy to assist. Apologies for any inconvenience caused. 

Thank you. 

Forum Team

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