a month ago
This is the most disgraceful and shameful service. Making it this difficult to cancel should be practically illegal and I certain hope there is legal action against Virgin Media.
I have been trying to cancel for months and have been kept on hold for hours without a result and it is not possible to adjust anything on line.
One of the most underhanded corporate moves.
Consider the following options:
Virgin Media Sales Operation Support
Be aware of early cancellation charges if still within the minimum contract period
Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.
Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media) in your cancellation letter to confirm you are the account holder.