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CC19
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Impossible to cancel

This is the most disgraceful and shameful service.  Making it this difficult to cancel should be practically illegal and I certain hope there is legal action against Virgin Media.

I have been trying to cancel for months and have been kept on hold for hours without a result and it is not possible to adjust anything on line.

One of the most underhanded corporate moves.

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用心棒
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Re: Impossible to cancel

Consider the following options:

  • Make Ofcom aware of the issue by filling in their monitoring form here: Tell Ofcom.
  • Virgin Media's Terms and conditions (under section N, point 1.2) state ending the agreement in writing can be made to the following address:
Virgin Media Sales Operation Support  
Diamond Plaza  
Daleside Road  
Nottingham  
Nottinghamshire  
NG2 3GG 

Be aware of early cancellation charges if still within the minimum contract period

Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media) in your cancellation letter to confirm you are the account holder.

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