Due to the Covid-19 situation I understand some of your call sites are closed or undermanned, however, 150 instructs us to go to the website but the website instructs us to call 150 for contract cancellations.
You are making it impossible for your users to cancel or give notice of cancellation but you make it easier for them to take on more channels. Therefore I will be forwarding my complaint to the Ombudsman as it is quite clear your motives.
The number of complaints in this forum is an indication of your consistent avoidance to this matter. I have even tried writing to you by email address that does not state 'Please do not reply to this email', i.e. firstname.lastname@example.org, to which I then got a 'Sorry, we do not pick up mails from this mailbox.' email in return.
So I have cancelled my DD and I am sure you will be quick to get in-touch when you do not receive any payments. My 30-day cancellation period you should take from my last bill as that is how long I have been trying to contact you for.
You should also not use the current environment to your advantage, it is morally wrong and you should be ashamed of yourselves.
Cancelling the direct debit isn't a good idea as when a bill is taken and it returns, Virginmedia will make a bad debit on your credit file and hand it over to the debit collectors.
Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.
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That is a fine example of difficulty in cancellation. Thank you for pointing that out.
Let me put myself at risk and pop out to the shops. Very insightful.
No, no you really aren't getting this. You need to frame a response that references the post you reply to or its meaning. I did not give you an example of difficulty in cancelling, Im the one telling you how to go about it WITHOUT difficulty, remember?
As for popping to the shops....and putting yourself at risk.... what now?