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Johnlill
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Impossible to cancel virgin

I’m trying to cancel my virgin media. 
I was on the phone for four hours yesterday and got cut off three times, so no luck there. 
Tried again this morning and the woman in the disconnection department hung up on me. 
Absolutely disgraceful customer service. 
I now looking to see if there is an ombudsman who I can report this to. 

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apcyberax
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Re: Impossible to cancel virgin

cancel by post

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Johnlill
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Re: Impossible to cancel virgin

Why are they wanting 30 days notice to cancel even though my 12 month contract is finished? That would make it 13 months. 

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apcyberax
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Re: Impossible to cancel virgin

becuase that is part of the T&C in the contract.
Every ISP requires 30 days notice

 

you should have given the 30 days notice a month before it ended

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