Hi , I have tried ringing 150 on several occasions to cancel my broadband and phone package , on each occasion I have got through to the automated message and been kept waiting between 30-40 minutes,then the phone just goes dead , So can you please tell how I can cancel my package?
No, it's to stop people cancelling without Virgin offering them a better deal to try and keep them. It would take less than an hour for them to configure the system to allow cancellations- they choose not to and if they really wanted to provide good customer service they would have offered it in the first place. Easy enough to add packages on-line or on the phone, impossible to remove or cancel - nothing to do with technical issues.
You're correct that VM is made up of various companies and their legacy systems, which can make system integration/BAU operations rather complex. However, considering VM is owned by Liberty Global who have VERY deep pockets, maybe they should have spent some of the money used to frantically push their peak broadband speeds every higher (bearing in mind VM already have a huge performance advantage over most other UK ISPs) and used the money to implement either a streamlining of their various legacy systems or roll out a purpose made "21st century" system.
Not allowing a straightforward cancellation online is a cop out and is likely to perceived to be a deliberate "choice" by VM by most consumers.