Like others here, I tried phoning but no reply after ages, web chat, texting and sent a notice of cancellation by recorded delivery on 4 November to the Swansea office and never received acknowledgement. The new house owner is now probably paying for the same broadband service.
Virgin please do something! I have a second Virgin contract and if this isn’t resolved I will cancel that too.
Sorry you've been unable to get through to our Retentions Team to cancel your account at your old property. We're unable to cancel contracts on this Forum I'm afraid but please call us on 150 / 03454541111 to get your account cancelled.