Virgin Media Community

[diiiegoxx83]

Hi,

I just moved home and virgin media (for 2 year happy costumer). Unfortunately my new contract is on 18Months min period with high monthly cost... I spent a week, hours and hours in queue at the phone but without finding someone capable to have my contract problem fixed. I decided to cancel my contract as still in the first 14days of initial agreement but nobody phone/chat want to cancel it and my call get systematically fw to a point of no answer/return (It seems they have some dead leaf for us in their ping pong costumer service).

How can I cancel my contract?  Why is so difficult deal with you guys?

Regards,

Diego

[BrianY]

Customer services open 08.00am, reports say the best time to ring/shorter waiting times.

[diiiegoxx83]

Yes, 8:00 am is when I start ringing them.... it is really an odyssey:

I'm going to write down cancel in front of my contract and post to them but the address reported on the back of the contract

This address does not show up in any google search ... so I'm wondering if it is the correct one.

Virgin Media, Winnall Down, Alresford Road, Winchester, Hampshire SO21 1FP 

Can someone confirm this is the right address to post a notification to Virgin?

Regards,

Diego

[Cueball99]

I called cancellations/retentions team 8:30 Friday morning and got through in less than a minute, so it it's possible.

Re the address, it doesn't look right, but I can't remember the exact address. The correct one is written in your contract so have a look in that.

[sayekm]

The queue can be long but will eventually get through to retention team.

I find if you have a hands free kit and carry on with your day you won't notice the wait time.