Virgin Media Community

[TM7]

Hello,

Im getting overcharged on my account. I have a contract for £44 per month but every month VM is charging me £88 for some reason. Every month I contact them on the chat and they say that it has been resolved but it never gets resolved. Im just getting frustrated about this with all the chasing. 

I cant understand why would they lie about this? If it hasnt been resolved why say it has been? I even received an email saying that this has been resolved with a complaint ref number.

I wonder if anyone on here can resolve this for me. 

[Zak_M]

Good afternoon @TM7 

Welcome back to the forums and thank you for taking the time to post. 

I can see that you have spoken with our team regarding this issue, are you able to let us know if they have been able to resolve this for you? 

Kind regards,

Zak_M