Im getting overcharged on my account. I have a contract for £44 per month but every month VM is charging me £88 for some reason. Every month I contact them on the chat and they say that it has been resolved but it never gets resolved. Im just getting frustrated about this with all the chasing.
I cant understand why would they lie about this? If it hasnt been resolved why say it has been? I even received an email saying that this has been resolved with a complaint ref number.
I wonder if anyone on here can resolve this for me.