ISSUE WITH RETURNS PACKAGING!

[Alinmanoj]

Dear Virgin Customer Service,

I hope this email finds you well, but I have to express my extreme frustration regarding the returns packaging for my recent purchase. Despite my repeated requests, I have not received the necessary packaging, and time is ticking.

I just received a notification warning me about potential charges if I don't send the item back within the next 9 days. I've used your "send another packaging" option, but to my dismay, I'm still in the dark about when I can expect it.

This situation is incredibly frustrating, and I'm at a loss for what to do. I need your assistance urgently to resolve this matter. Your prompt attention to this issue would be greatly appreciated.

Sincerely,
Alin 

[Kain_W]

Hi Alinmanoj,

Thanks for your post and welcome to the community.

Sincere apologies with the delays in getting the returns kit sent, can I ask however have you received any pacakging at all?

Let us know,

[Alinmanoj]

Hi Kain,

Thank you for the response! 
No, I haven’t received any return packaging yet. 
Thanks,

Alin 

[Kain_W]

Thanks for getting back to us,

So we can investigate this further I've dorpped you a PM.

The message will appear within the envelope icon.

Regards,