forumarchive,nothingtosee,
Menu
Reply
zadovi
  • 3
  • 0
  • 0
Joining in
67 Views
Message 1 of 2
Flag for a moderator

I was promised for no installation cost

I am a new customer. In the compare the market deal, it clearly says there will be no additional charge, no hardware, no activation charge. The campaign is still active even now in Virgin website as well:

https://www.virginmedia.com/join/review?utm_term=nt%20cable%20acquisition&buspart=uk_aff_acq_cable__...

There is no ambiguity, it clearly states that no installation charge will be applied. This is what I applied but I got the contract from Virgirn and it says that I will be charged 65 pounds for installation. Could you please help? 

0 Kudos
Reply
Steven_L
  • 4.01K
  • 300
  • 390
Forum Team
Forum Team
7 Views
Message 2 of 2
Flag for a moderator

Re: I was promised for no installation cost

Hey @zadovi,

 

Thanks for getting in touch with us over the community forums.

 

I'm sorry to hear that you have been told that you will be charged and for the lateness of the reply.

 

I can see that you have spoken to the team about this and they have been able to arrange for this to be covered with a credit on your account. Has this now been resolved to your satisfaction?

 

Regards

Steven_L

0 Kudos
Reply