I have been having a terrible experience with Virgin Media.
Virgin Media call centre is useless. I called Virgin Media to join on Thursday (21st Sept. 2023) with my friend's help for broadband and TV. After an hour's call, finally I managed to join VM broadband + TV, the call centre lady said I would receive an email with a contract for confirmation which I hadn’t received it until Saturday. She booked an engineer for Saturday and she also included a £75.00 credit promotion to my account. I said to lady I am willing to pay for engineer £30.00, but I definitely want an engineer. But, on Friday I noticed that I hadn't received any email for confirmation email with a contract. I called the Virgin Media call centre again on Friday. The call centre person said the previous person didn't register my email address. On Thursday my friend and I answered the questions and 2 or 3 times we told her my email address with the alphabet code, unfortunately, she still didn't record my email nor did the £75.00 credit promotion which she promised. 2nd person on call centre on Friday said they had booked the engineer for me. He also recorded £75.00 credit for my account. He surely said the engineer already was booked for Saturday 23rd. September. Saturday morning, I received an email saying that I will receive the device on Saturday. This is a self-instalment. When I called the VM customer service again, the lady said there is no engineer will be sent to my address and I have to install it myself. My two friends who have technology knowledge they tried but they couldn't do it. I will cancel my account. There is no email address to complain or to get help. VM customer service and call centre service is useless. Never ever I will try to get a broadband + TV from Virgin Media. If the call centre or customer service don't cancel my contract, I will cancel my direct debit and I will take further legal action.
Could you please help me to cancel my contract, it's impossible to contact your call centre because I don't get answer my call now, otherwise I will cancel my direct debit, your devices are in my home and I will take a legal action for VM.
