Thats right - call it in on as a fault free on 150 VM line - or 0345 454 1111 others - national rate.
try following options 1,1,4,4 "thinking of leaving as that usually gets a human being - also calling at 08.00 usually gets you through quicker.
They should arrange it for you
Or a VM person can do it for you one here in a day or two when they get to the thread
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.