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I want to leave!

My contract is coming to an end and the new contract offers I have found are uncompetitive compared to Sky so I want to leave.  However, and I realise this is due to Covid 19, there is nobody at Virgin handling my calls, I'm on hold every time from 20 - 40 minutes before getting cut off.  What am I supposed to do?

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Re: I want to leave!

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

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Re: I want to leave!

Hi

Thanks, I'll try texting that number.  Have to wonder why it isn't prominently advertised on the Virgin website?

 

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