Virgin Media Community

[flissweavs]

Been trying to cancel my contract for over a month now and am having no luck getting any response! I've written a letter asking to end my contract, have used their online messaging service where I am always directed to phone. I have phoned over 15 times and each time I am on hold for over an hour and can't get through to anyone/ get cut off. 

I received an email from the complaints department, in response to one of my emails asking to end my contract, and they said I can only cancel verbally!! Going slightly mad trying to get rid of this contract! Advise please. 

Thanks 

[David_Bn]

Thanks for your post on our Community Forums flissweavs, and I'm sorry to see that cancelling as been somewhat tricky

Can you please advise me where you sent the letter to request the cancellation of the services? 

This option is available to customers, if this is sent to our Nottingham office;

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG

Kindest regards,

David_Bn