I have ordered Virgin Broadband a few days ago and the package is expected to arrive tomorrow. However, because of Covid-19, I can no longer arrive UK and I want to withdraw the WiFi and return the parcel back to Virgin media as soon as possible.
Since there is no email address, I have called the phone number (0345 454 1111) three times today which I had to hold on at least 30 minutes for each call. During the call when they transferred me to the installation team, they did not answer at all and I was cut off, could not have a talk with them at all.
I am posting this here to make evidence that I request the cancellation during the cooling down period.
3. You can cancel your order by making any clear statement to us regarding that cancellation by:
1. dialling 0345 454 1111 from any phone (for information on how much this call will cost from a Virgin Media home phone visitvirginmedia.com/callcosts. Call costs from other networks and mobiles may vary);
2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG; or
3. completing the cancellation form you have been given as part of your welcome pack and returning this to us at the address specified on the form.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks