Hi Zcwcatherine,
I hope this helps - If somebody is at your home address and takes delivery of the VM equipment
As per the Terms and Conditions - Cooling Off Rights
3. You can cancel your order by making any clear statement to us regarding that cancellation by:
1. dialling 0345 454 1111 from any phone (for information on how much this call will cost from a Virgin Media home phone visit virginmedia.com/callcosts. Call costs from other networks and mobiles may vary);
2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG; or
3. completing the cancellation form you have been given as part of your welcome pack and returning this to us at the address specified on the form.
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali