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Chrisj2106
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I want to cancel but nobody answers!

I've been trying for the past 3 weeks. Nobody ever answers the phone lines. I've tried the live chat and it took me 2 days to get through to cancellations...at 8am. I missed the messaged and when I replied I was in the queue again! I want to cancel and go to a cheaper company that offer better customer support. Please help! 

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Cueball99
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Re: I want to cancel but nobody answers!

I called a couple of Friday's ago at 08:30 and got through to retentions in less than a minute, so it is possible.

However, if you look at your contract it will give you the address to write to to cancel.

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DJ_Shadow1966
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Re: I want to cancel but nobody answers!

Hello

I am afraid that you cannot cancel thropugh the forums this is for technical problems.

The address to cancel is Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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