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Rmarley
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I've left

I've left virgin and I'm still receiving bills. I go on the app and it says I've left. Now what? I'm not spending 2 hours on the phone to them and getting nowhere as usual.

Any ideas anyone?

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Emma_C
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Re: I've left

Hi Rmarley, 

Very sorry to hear that you've left us and you're still being billed.

Can I ask when the disconnection date was? As a final bill would still be produced during your notice period so it's possible this is your final bill. 

Let us know. 

Emma_C - Forum Team
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Rmarley
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Re: I've left

13th of September is when I was cut off. I paid 1st of august my last bill. Now I’m always lead to believe we pay a month up front so this should not leave a full bill to pay to settle my account. The people in India on the phone are useless and won’t put me through to anyone else unless I pay. 

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DJ_Shadow1966
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Re: I've left

Hello

The way it works you pay the full bill and once the final bill has been calculated and if you are owed a refund then a refund will be received by cheque no more than 45 days after the disconnection date.

Regards Mike

 

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