The online chats can take around 4-6 hours, sometimes longer. Phone calls take priority.
Ideally you should be phoning the Moving Home team, around 8am when lines first open and are least busy. (150 from a VM landline or mobile, or 0345 454 1111 from any other phone)
Hi @chrisqueensbury thanks for your post although we're sorry to hear of the concerns you've raised here.
The team are experiencing high volumes of contact at the moment which does explain the delays but they are eager to help.
Please keep waiting in the queue and the team will respond to you as soon as possible.
what absolute b*""starts. 19 hours to get through to them then just disconnect me despite clearly saying I need to talk bto them.
No wonder everyone says virgin media is the worst broadband provider
Hi @chrisqueensbury thanks for your reply, sorry to see this.
It does seem that you have missed the window for replying to the message of selecting either option 1 or 2.
If you can re-join the chat or call us on 150 / 0345 454 1111, the movers team will be able to assist further.