I switched my broadband away from Virgin Media Residential back in August 2019 and I didn't realise that I was still being billed until December. I called up and was told that I was owed around £175 for the service that hadn't been provided since the switch. This was fine and I was told that a cheque for the amount would be sent to me within 3 weeks.
The cheque never arrived so I called again to be told the same thing. Waited, no cheque. Called again, same reassuring reply that it would definitely get done this time. Still no cheque. I've lost count of the number of times I've called and the time I've wasted over the last 5 months just to be told the same thing. The customer service people often sound convinced it will happen but none of them seems to be able to take it through to completion, even the more recent UK based representatives. Some have even said that they've raised a complaint on my behalf but I never hear back about that either.
Please, someone tell me how I get this refund. Thanks.
Re: I've been waiting 14 months for a refund cheque
I left virgin November 2019 and have been waiting on a refund cheque ever since. I have spoken with 5 different people who have all promised to send out a cheque and yet its been over a year and I have nothing. This is beyond ridiculous. I even suggested to make it easier to transfer the credit on my account to my wife's account and was told this isn't possible. But it also is impossible to seem to get my money back. Pretty sure if I owed virgin money they would have the bailiffs on my back. Totally outrageous.