I've been charged a late payment fee but I have DD set up

[xyzcustomr]

Hi, 

I've been charged a late payment fee, despite me setting up Direct Debit when I first signed up to Virgin?

I had more than sufficient funds in my account, so not sure why direct debit did not go through?

I am worried this will impact my credit score - through no fault of my own. I tried calling Virgin numerous times this morning and have missed my shift this morning (I am a doctor).

Can anyone help?

[Kain_W]

Hi xyzcustomr,

Thanks for your post and welcome to the community.

Sincere apologies for the issues faced with the payment, can I ask what date was the direct debit set up?

Also is the complaint raised still open?

Let us know,