I've been charged a late payment fee, despite me setting up Direct Debit when I first signed up to Virgin?
I had more than sufficient funds in my account, so not sure why direct debit did not go through?
I am worried this will impact my credit score - through no fault of my own. I tried calling Virgin numerous times this morning and have missed my shift this morning (I am a doctor).
Can anyone help?
Thanks for your post and welcome to the community.
Sincere apologies for the issues faced with the payment, can I ask what date was the direct debit set up?
Also is the complaint raised still open?
Let us know,