Virgin Media Community

[Coventrytom]

I signed up to ntl in  August 2001 and have remained a customer ever since. I have never missed a payment! When I log into my VM account I am told that I am a secondary account holder and can't access anything of much use! I would like to see bills, be able to see upgrade options etc. Customer Service don't seem to be able to help. I am the only person who has lived at this address since August 2001. Any ideas or help would be greatly appreciated.

[Ayisha_B · Accepted solution]

Hi @Coventrytom,

Welcome to our Community Forums and thanks for posting. 

I am sorry to hear you are having this issue, that is odd!

I am going to pop you a PM now so we can grab some details and take a closer look into this for you.

Speak soon 🙂 

[Ayisha_B · Accepted solution]

Thanks so much for chatting with me via PM @Coventrytom

I am so pleased we could get things sorted for you 😄

Don't hesitate to pop back on the forums should you have any other issues.

Enjoy your weekend!

[Thedanguy]

I have the same issue. I've always been the account holder, but got switched to secondary account holder sometime in the last few months

[Hayley_S]

Hello @Thedanguy,

Welcome, thanks for joining the Thread.

I am sorry that you are also having the same issues.

I will send you a private message, so I can raise this for you.

Please look out for a purple envelope.

Many thanks,