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Coventrytom
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I've always been the account holder but have a secondary account

I signed up to ntl in  August 2001 and have remained a customer ever since. I have never missed a payment! When I log into my VM account I am told that I am a secondary account holder and can't access anything of much use! I would like to see bills, be able to see upgrade options etc. Customer Service don't seem to be able to help. I am the only person who has lived at this address since August 2001. Any ideas or help would be greatly appreciated.

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Ayisha_B
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Re: I've always been the account holder but have a secondary account

Hi @Coventrytom,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear you are having this issue, that is odd!

 

I am going to pop you a PM now so we can grab some details and take a closer look into this for you.

 

Speak soon 🙂 

Ayisha_B
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Ayisha_B
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Re: I've always been the account holder but have a secondary account

Thanks so much for chatting with me via PM @Coventrytom

 

I am so pleased we could get things sorted for you 😄

 

Don't hesitate to pop back on the forums should you have any other issues.

 

Enjoy your weekend!

Ayisha_B
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Thedanguy
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Re: I've always been the account holder but have a secondary account

I have the same issue. I've always been the account holder, but got switched to secondary account holder sometime in the last few months

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Hayley_S
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Re: I've always been the account holder but have a secondary account

Hello @Thedanguy,

Welcome, thanks for joining the Thread.

I am sorry that you are also having the same issues.

I will send you a private message, so I can raise this for you.

Please look out for a purple envelope.

Many thanks,

 

Hayley
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