I've always been the account holder but have a secondary account

[Coventrytom]

I signed up to ntl in  August 2001 and have remained a customer ever since. I have never missed a payment! When I log into my VM account I am told that I am a secondary account holder and can't access anything of much use! I would like to see bills, be able to see upgrade options etc. Customer Service don't seem to be able to help. I am the only person who has lived at this address since August 2001. Any ideas or help would be greatly appreciated.

[Ayisha_B · Accepted solution]

Hi @Coventrytom,

Welcome to our Community Forums and thanks for posting. 

I am sorry to hear you are having this issue, that is odd!

I am going to pop you a PM now so we can grab some details and take a closer look into this for you.

Speak soon 🙂 

[Ayisha_B · Accepted solution]

Thanks so much for chatting with me via PM @Coventrytom

I am so pleased we could get things sorted for you 😄

Don't hesitate to pop back on the forums should you have any other issues.

Enjoy your weekend!

[Thedanguy]

I have the same issue. I've always been the account holder, but got switched to secondary account holder sometime in the last few months

[Hayley_S]

Hello @Thedanguy,

Welcome, thanks for joining the Thread.

I am sorry that you are also having the same issues.

I will send you a private message, so I can raise this for you.

Please look out for a purple envelope.

Many thanks,

[DHodges]

I'm Having the same problem as well. Can you help?

Have separately opened another Question, please see:-

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Primary-amp-Secondary-Accounts/m-p/...

[Akua_A]

Hi @DHodges,

Welcome back to our community forums and sorry to hear the issue remains ongoing with your log in. We can understand the frustration caused. We would advise you to stay on your main thread so our team can address your issue in one place. Our team will aim to get back to you there as soon as possible.

Thanks,