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I paid my bills off and yet now my account has been suspended for no reason

gaslightkyle
Just joined

on ‎07-07-2021 01:11

Around 12am here (UK time) my Internet cut out so I assumed I had to reset etc. Did all of that checked my virgin app and says my account has been suspended and I owe the amount I already paid off when the bill first came in. I need help to get it restarted ASAP because I have the receipts for the payment on their app, my bank, everywhere and im not paying 14 pounds to restart it or the full amount because, as I've said, I've already paid and can't contact anyone to fix it due to no online support and lines are closed. Can someone help? 

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Alex_RM
Forum Team
Forum Team

on ‎07-07-2021 08:30

Hi gaslightkyle,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear your services have been suspended.

 

If you have made a payment it can take some time for the services to return, depending on the method used.

 

If you've made a payment online, over the phone or via bank transfer this can take up to 24 hours. 

 

If you'd like me to check that the balance is clear let me know and I can pop you over a private message to get a few details.

 

Alex_Rm

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