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Brookhall
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I need to reduce my package

I need help to reduce my package I just cannot afford it anymore. 
I can not get through to speak to someone the wait time is over 2 hours. It’s absolutely disgusting that there is no one there to help. 
Iv tried logging into my virgin media but all you can do is upgrade. How do u down grade.
Im currently paying £62 per month and this is going up by £3.50 on 1st March   I just need to pay less.
Can anyone help me please.  

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Anonymous
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Message 2 of 4
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Re: I need to reduce my package

I have called 0345 454 1111 then options1 - 1 - 4 -4 to get to disconnections. I got through yesterday & today pretty quickly. Yesterday I called at 9:50am & today at 10:11am. Hope this works for you.
They kept my price as it is but I still can't afford it which is why I called back but looks like I will have to leave.
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Executiverocker
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Message 3 of 4
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Re: I need to reduce my package

Same as me.

Gone up to £64.50 however I can't get through to anyone.

I'm on Mix tv + 100mb. I'm ready to cancel it all and just have freeview + Zen
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apcyberax
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Message 4 of 4
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Re: I need to reduce my package

Mix-it and M100 is currently £62 so your not paying to much over. you might get it down abit for a new 18 month contract but you need to call in
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