Virgin Media Community

[Joanmid]

I can’t get in touch with the call centre to cancel my broadband as my introduction discount has ended and the £42 is too expensive 

[newapollo]

Hi Joanmid,

Telephoning is the best method, it also allows you the option to negotiate for a new discounted deal

The call centres are open. You can call  150 from your Virgin landline, or 0345 454 1111, Options 1,1,4 and 4 (thinking of leaving us) but best to call at 8am to avoid call queues

You could also try the text messaging service. Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end