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I need to amend an engineer appointment

nodecks
Tuning in

Over an hour ago, I came to my computer to do one simple task. To amend an engineer appointment set for the end of this month. I followed all the instructions, downloaded the app to my smartphone, and searched the desktop of the app for any appointment details. None were there. I found a link to appointments under my profile/account details. Nobody mentioned it being there. But when I clicked it, it showed no appointments booked, even though on my desktop computer it does show one.
I've tried hanging on the phone for over 30 minutes before I had to hang up. I went through a whole set of repetitive questions via whatsapp and am now apparently going to be sent a time when best to ring. wth. I simply want to amend an appointment. I would take someone just a minute to do. 
I've got to leave all of this now undone. I have other things to do which will mean I can't monitor my phone. Why on earth is this service so complicated and failing?

1 REPLY 1

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @nodecks,

Welcome to the Community Forums and thanks for the post.

Sorry to hear this has been an issue for you, if it is showing on the website it should allow you to change there via the same methods as the app, what I can do to look into this for you is take you in for a quick private message so that we can go about getting this resolved. If you have not used this feature before you can access it via the envelope at the top of your screen.

Cheers. Joe