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deboots0
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I need help accessing my Virgin Media account!

I do not know my username or my password. I've tried to reset it but I can't because I don't know my area reference code (SE3 8DJ). I want to change my broadband plan but have no way of doing so please help!

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Zach_R
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Message 2 of 8
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Re: I need help accessing my Virgin Media account!

Hi @deboots0,
 

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having a bit of trouble accessing your online account. Have you already registered for an account? If so, have you tried the Forgot Your Email and/or Forgot Your Password links?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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deboots0
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Message 3 of 8
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Re: I need help accessing my Virgin Media account!

Yes, I have. I don't remember the account linked to my current Virgin Media subscribtion. I do not know the username, email, or password. I have tried to restore it but I'm not sure what the account number is referring to, and I have no way of knowing what my area code is since the bills are sent to the email that I forgot. 

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deboots0
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Message 4 of 8
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Re: 2 digit area code reference

What's the area code for SE3 8DJ? Greenwich, London. 

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BumbleVMTech
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Helpful Answer

Re: 2 digit area code reference

Hi, Greenwich is area 21

 

Regards

Rich


Here to help! Im a Field Technician helping out from home.

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deboots0
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Message 6 of 8
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Re: 2 digit area code reference

I am now having trouble with the account number. I thought that would be the number on my bank card? Is there any way of finding it out? I don't have access to any e-bills, emails, or my account. 

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newapollo
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Message 7 of 8
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Re: 2 digit area code reference

Hi @deboots0 

The Virgin account number will be on your bank statement next to your VM payment. 

You will see a 12 digit number, it's the first 9 numbers that you need.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Message 8 of 8
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Re: 2 digit area code reference

Hi @deboots0

Have you got the online account sorted? Let me know if not and I'll be happy to help

Best

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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