Couldn't find an actual place to put this but this situation is affecting my mental health and I'm so close to breaking down.
So I was with virgin about 10 years, recently their prices were getting insanely high and I struggle talking to people because of my aspergers and anxiety, thankfully UK law from Ofcom helps because they say companies need to make reasonable adjustment and have other lines of communication for people. But virgin is above all of that because you have to talk to some of the rudest most horrible people on the phone.
I digress, I get worked up thinking about how badly every dealing with virgin makes me feel.
So back to the price gouging of a vulnerable customer.
I tried to phone up, multiple times, and after waiting for over an hour each time I had to go off the phone due to other commitments. But then one day I finally get through and I explain I can't afford to pay £72 a month for the worst service, I.e they are charging new customers half the price for twice the speed I am getting. Person on the phone doesn't care.
I explain because of recent sickness I am out of work waiting for a hospital appointment to get a diagnosis, they don't care. I say how I have aspergers and how challenging it was for me to phone, you guessed it, they didn't care. I say how I can't afford to pay for electric or gas at the moment so a stupid £72 for Internet is seriously too much, yep not a single piece of empathy or sympathy was given. I explain how we just found out my partner was pregnant and we had 6 weeks till the baby was born, he's been born now and is gorgeous, they still didn't care.
End result of the call, they demand I still stay with virgin for a month and then pay the £72. No option of a payment plan or anything just rudeness and making me feel like they didn't care about the customer at all, I am just a paycheck. But because of the baby prep we weren't even in the house that month, check my usage you'll see I had unplugged all the virgin stuff after that call. I even had explained that during the call.
Since then we've had rude and inconsiderate virging thugs coming round to collect the router. I do mean thugs because they bang at the door, disturbing the baby and then act incredibly rude to who ever answers, I came home to my partner in tears from how they spoke to her.
But there is no way to complain, no one to talk to and no one at virgin has any caring or thought for anyone else from my experience.
My next step after this is using all this information to contact ofcom because it doesn't feel as though virgin will do anything but demand the money I don't have for a service I didn't use.
