Hi @Ad1975,
A warm welcome to our Community forums and thank you for posting.
I am sorry to hear that you are thinking of leaving us. Is there anything I can do to help change your mind? I would love to help you here.
I understand you are having issues with the service when gaming- that's not ideal. Is this on a wireless or wired connection?
In regards to price increase, changing prices is never an easy decision, which is why, unlike other providers, this is our first cable price change in 18 months. Over the last year our customers have been using their services more than ever, and data use on our network has increased by up to 95%. We need to continue investing in our network to meet this demand and ensure our broadband service continues to deliver the fastest widely-available speeds in the UK. We’re investing more than £1bn in our network – helping to improve performance and reliability for our customers. At the same time, we have supported our customers with a range of upgrades and new services at no extra cost. Whether that’s giving customers a free speed boost, upgrading their equipment or providing new content and channels, we’re committed to giving our customers more.
Hope to hear from you soon 🙂