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I'm a recently connected customer but am not recognized by My Virgin Media

I have recently been connected to Virgin 2 weeks ago but can't create a My Virgin Media account although I have been given the account number and the 2 digit area id code. My account number is not recognized. When I spoke to the Virgin sales team to arrange connection I gave my current Sky email address, however, have received no emails from Virgin at all. The Virgin engineer who installed said I should receive an email after installation but I haven't. I would like to set up my Virgin email account to replace my sky email but haven't been able to. Have any new customers had the same issue?

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Re: I'm a recently connected customer but am not recognized by My Virgin Media

Hi,


Have you managed to resolve this yet? If not I might be able to help - but may require account and area reference details If you still have an issue send me a private message.

I will need to test your services remotely and.check your account details

To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.


Here to help! I'm a technician helping out whilst working from home. Find out more


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