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I just want to speak to someone about my next bill

I have been trying for over 2 days now to speak to someone at Virgin Media. I have a query with my bill.  Noone answers the phone and when I go on chat I waited beyond my bedtime yesterday and for a further 2 hours today.  Its just ridiculous.  Why can't someone just help me out.  Im 59, disabled and shielding.  It's not really helping vulnerable people is it to just ignore veryone?

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Re: I just want to speak to someone about my next bill

Thanks for the post Babsibabe1 and welcome to our community.

 

Can we please confirm your initial billing query for the team? 

 

Thanks, Emily.

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