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I just want to leave

I have been a customer for 2 months. I have no broadband AGAIN today and intermittent nearly every day. I have tried to call and was put on hold for TWO hours and still didnt get to speak to anyone. I  was a sky customer for 8 years and never experienced such a poor level of customer service or overall service. I work from home and am losing money. This is my last resort at getting help and begging to be released from this ridiculous contract.

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Community elder
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Re: I just want to leave

Do you have a business Broadband contract  if so then https://www.virginmediabusiness.co.uk/help-and-advice/get-in-touch/contact-us/

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Re: I just want to leave

Hi Kbo,

 

Welcome to our Community Forum and sorry to hear that you're experiencing issues with your broadband.

 

I'm going to send you a Private Message, please reply to it so I can take a look at your broadband issues.

 

Regards,

 

Lisa

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