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I just refered a friend and I haven't had my 50 pound

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I have just refered a friend and I didn't get my 50 pound 


Fibre optic

Refer a friend: Refer a friend: Claim up to £50 for referring a friend to Virgin Media. Friend must purchase eligible products using your unique sharing link or code. Unique code must be used to complete a purchase via telesales channels. All other sales channels excluded from cashback referral programme. Reward paid by BACS or PayPal within 60 days of the end of your friend’s 14-day customer satisfaction guarantee (CSG) period. Reward not payable if friend cancels purchase in CSG period. Reward must be claimed within 12 months.


Have you checked your status

virgin media will refer you to these referral partner Aklamio by calling them on 01576 820030 or sending an email to

If you can’t find what you’re looking for here, you can learn more about refer a friend on our help page.

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We have been with virgin now over 12 months refered a friend in May 23 and still haven't received £50. It is just a gimmick to get you to recommend friends and family. Have e mailed virgin but funny how I have never got a response.

Hi there @Liwu 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your refer a friend credit, have you been able to follow the links provided by Portery above and speak to Aklamio about this?