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AngryTris
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I have waited 4 months for Virgin to install my package and I receive not even a phone call

Has anyone else been lied to Regarding the compensation policy. £25 for no show appointments and £5 per day there after till you have an install. In all these months all VM have on my account is is a credit of £45. Why have public posts of promises if the intention is to blatantly ignore customers and lye about it. 

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Molly_G
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Re: I have waited 4 months for Virgin to install my package and I receive not even a phone call

Hi @AngryTris,

 

Welcome to the forums and thanks for your post. I'm sorry to see that you have not been adequately compensated for your delayed install.

 

Just to understand the situation a little better, when exactly was the initial install arranged for? Have you been given any information regarding the reason for the repeated push backs? 

 

Thanks,

Molly_G
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