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I have too many TV bundles and want to remove some and add others

samsonite
Up to speed

Hi,


I have a lot of TV bundles which I never use, but would like to add some other bundles.  The price of adding the ones I want is about the same as the price of the ones I am not using.  When I log in and check the bundles, it only lets me select new bundles and I cannot deselect anything.

Thanks,
Sam

To err is human, but it is against company policy.
2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

That's correct - online self-service only allows adding of services and not removals.

You will need to contact VM by phone to make amendments such as this - 150 from a VM phone, 0345 4541111 otherwise.

Depending what the add-ons/channels are that you want to remove, it may involve re-contracting hence the need to call.

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Thank you - that is interesting because if I just add the additional package, it wants to start a new contract too.

To err is human, but it is against company policy.