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Linda306
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I have been unable to cash a refund cheque and it is now out of date how do I can I request a new one?

Please advise who I contact to have a new refund cheque sent to me - the original is now just out of date and I have been unable to cash this due to poor health.

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Ashleigh_C
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Re: I have been unable to cash a refund cheque and it is now out of date how do I can I request a...

Hi there @Linda306 

 

Thank you so much for your first post to our community forums and welcome on board! I am so sorry to hear this has happened with your cheque. 

 

Can I ask how long ago the cheque was issued? 

Ash_C
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Linda306
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Re: I have been unable to cash a refund cheque and it is now out of date how do I can I request a...

It was issued in December last year - I missed the cut off date by 1 week

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Ashleigh_C
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Re: I have been unable to cash a refund cheque and it is now out of date how do I can I request a...

No problem, thank you for letting me know @Linda306

 

I'm going to send you a PM so we can look into this and hopefully get another cheque sent back out. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you. 

Ash_C
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